At Nova Footwearr, we strive to maintain high product quality. Refunds are applicable only under specific conditions.

Refund Eligible Cases

• Wrong size delivered (different from confirmed order)

   

• Wrong design delivered

   

• Damaged product received

   

• B-quality product received

   

Products must be:

• Unused

   

• Unworn

   

• In original packaging

   

• Returned within 7 days of delivery

   

After inspection and approval, refunds will be processed within 5–7 business days.

Non-Refundable Cases

• Used products

   

• Change of mind

   

• Incorrect size selected by customer

   

• Return requests after 7 days

If more than 15 business days have passed since we’ve approved your return, please contact us at tevasoftt@gmail.com.